Business intelligence na educação superior: Oportunidades e Desafios

Abstract

The need to consolidate information extracted from multiple data sources is common in most organizations, which has pushed business intelligence (BI) systems and dashboards into a prominent position. However, there are few studies about application BI and dashboards in higher education institutions.  This article is a systematic literature review upon research on BI and dashboards in higher education. We carry out an extensive literature review in databases such as Scopus and Web of Science. Firstly, the findings of this study is the identification of twenty one topics about BI applications, where the main topics found were: Learning Analytics, Academic / Teaching, Research & Development, Finance and Library. Secondly, we identified six artifacts related to BI such as model, framework or methodology, architecture, DW dimensional model, indicators, dashboards, prototype or system and tools. The artifacts identified are useful to help the organizations to solve particular problems.  This article contributes to education policy in higher education with the identification of gaps from literature review. Thus, the identification of its gaps allows us to pay attention and explore future research.